HELP
JustChina.com's online store offers business intelligence information to assist you in making informed and timely decision related to doing business with China. You can find books, reports, company reports, biographies, maps that will help you to understand China's business environment better. We partner with leading research firms and consultancies worldwide.
Placing Your First order
Finding Items
Adding Items to Your Shopping Cart
Proceed to Check Out
Entering Shipping Address
Delivery Method
Hard Copy
Online Download
Email Delivery
Billing Address
Method of Payment
Review and Submit Your Order
Ordering Offline
International Orders
Order Cancellations
ORDERING ONLINE
Placing Your First order
Placing an order with JustChina.com is easy. There's no need to create an account first.
All orders can be placed online and we can accept orders by fax (1-800-507-4416) as well.
Finding Items
You can find the reports or books you would like to order in these two ways.
First you can type in key words on search boxes. Keyword search boxes are located on every page of our store.
You will also find links to industry or subject-specific categories in the left navigation bar on every page. Each main category can be broken down into sub-categories when you click further. When you find an item that interests you, click the title or name of the item to see its product information page. Here you will find more information about the item, including table of contents, sample pages, editorial reviews and estimated delivery time.
Adding Items to Your Shopping Cart
If you want to order an item from JustChina.com, click the "order" button on the item's product information page. Once you've added an item to your shopping cart, use the left navigation bar or the "keep shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your order at any time by clicking the View Order icon at the top of every page of our Web site.
Proceed to Check Out
Take a moment to review all of the items you've placed in your order. If you decide that you don't want to purchase a particular item right away, click the "remove" button next to the title. When you're ready to place an order for everything in the "Shopping Cart", click the "check out" button. You will be taken to the first page of the order form.
Entering Shipping Address
When the items you are going to order are hardcopy goods, tell us where you would like to ship your order. Unfortunately, since we are not able to customize this part of the ordering process, you are still required to fill in shipping information even for online download and email delivery items.
If you want the items to be delivered to a business address, make sure you fill in the company name at the address column. Some shipment is not able to be fulfilled due to the lack of business name at the shipping address.
Delivery Method
Hard Copy
Hardcopy items are normally shipped by publishers. Shipping cost has been included in the product price at the product information page, therefore, it is very important that you select the correct shipping method at the product page.
Since all orders are shipped by the publishers of the books/reports, if there is more than one item in your order, you will expect to receive the orders in separate shipments.
Online Download
If you order an "online download" item, a Download Now button is displayed on the Order Confirmation page, which appears after completing the credit card transaction. Click Download Now button to download the report. The reports are either in PDF, Microsoft Word or Excel format, please visit their product information page for available format.
Please note that you must complete and submit shipping information, same as billing address, with ALL purchases for hardcopy, email delivery and instant download items.
If you miss the download, alternatively, you can come back to the Order Status page later (even from a different computer) and download the item. You can always get to your Order Status page using the URL from the Order Confirmation email.
Steps for ONLINE DOWNLOAD purchases:
1. Select item(s)
2. Pay by credit card
3. Click "Download Now" button in Order Confirmation Page
4. Download file
5. Select the type of program to open the file. You can find out the format information at each product page
If you encounter problems in downloading products from our store, please contact us immediately at Sales@JustChina.com
Email Delivery
If you order an "email delivery" item, the item will be sent to you via email by next business day.
Billing Address
Billing address has to be filled in correctly in order for our system to verify the credit card address information. Please provide your valid email address as well. Emailing is the main communication method for us to notify you of delivery status and providing after-sales service.
Method of Payment
Next, let us know how you would like to pay for your order. We accept American Express, MasterCard, Visa, or a check, money order, wire transfer or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. All orders must be prepaid. Occasionally we accept purchase orders from corporations, organizations or colleges, for more information on this please contact Sales@JustChina.com. If you're paying with a credit card, enter the number without spaces or dashes.
Review and Submit Your Order
Check the accuracy all of the information you provided and make any necessary changes. When you are ready, click the Place Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.
Ordering Offline
You can also order from us by calling, faxing or mailing us. We welcome Visa, MasterCard, and American Express credit cards. We also accept company or cashier's checks, money orders or wire transfer denominated in U.S. dollars as payment for all orders.
If you are going to order by phone, fax or mail, please print out this order form, fill it out and contact us by phone, fax or postal mail.
Order by phone 1-773-572-5608
Order by fax 1-773-304-1429
Order by mail, please make checks payable to "Intellect Consulting Corp." and mail it to:
Intellect Consulting Corp.
3735 N. Wolcott Ave. Unit 3N
Chicago, IL 60613
U.S.A.
Order by wire transfer
(Please add US$15.00 for each wire transfer for any purchase under US$500.00.)
Please email Sales@JustChina.com for our banking account details. Make sure you fax the wire transfer receipt when you pay by wire transfer in order for faster handling of your orders.
International Orders
We currently accept orders from outside the USA. About half of our orders are from overseas countries, we encourage you to order directly from our online store at www.justchina.com. You can also fax or mail us your orders.
Order Cancellations
Our store serves you quickly, just what you would expect from an Internet store. We begin processing your order soon after you place order on our site. And we generally ship your products within 24 hours after you place your order. Because of our speed, you need to act quickly if you want to cancel an order before it is delivered.
sales@JustChina.com
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